Buying a Thrive Home Is Different
Thrive Client Concierge
Your Client Concierge portal is your personal online hub. Through one simple platform, you’ll get real‑time milestone updates, construction photos and easy access to important documents and guides. You can message your Client Experience Manager directly and stay organized every step of the way. It’s your home’s progress in one place—so you never have to wonder what’s next or who to contact.
1. Getting Started
Connect with a Client Experience Manager to explore communities, floorplans and available homes. We’ll help you choose your home, secure it with a purchase agreement and deposit, and begin the pre‑approval process with a preferred lender.
2. Permitting and Design
While we secure permits, you’ll meet with our interior designer to select finishes, colors and materials that reflect your style. We’ll also review the electrical layout and smart‑home features, so you can make confident decisions.
3. Construction
From foundation to framing to finishes, our construction team follows a detailed plan. You’ll receive milestone updates, photos and walkthroughs—whether you’re building new or buying a quick‑delivery home.
4. Final Stages
As construction wraps up, we focus on the details—inside and out. We conduct a full quality check, schedule your New Home Orientation and confirm your closing date. You’ll walk through your home with us, learn how everything works and address any last questions.
5. Post-Move Support
Our work isn’t done when you move in. We’ll schedule complimentary warranty checkups at 60 days and 11 months. Our Client Services team is here for anything that comes up—and we continue to support your home well beyond the closing date.
Our Building Process
We secure the permit to ensure your home meets all local codes and safety standards.
Our team clears and prepares the site, then digs the footprint for your foundation.
We pour and reinforce the concrete foundation and waterproof it to protect your home.
We install floor joists, subfloors, exterior wrap, windows and doors—creating the bones of your home.
We rough‑in plumbing, electrical and HVAC systems while the structure is open and accessible.
We insulate the walls, roof and foundation to improve energy efficiency and comfort.
We hang drywall and cut openings for lighting fixtures, switches and outlets.
We install baseboards, casings and other trim work, then paint the interior.
We install your selected flooring (hardwood, tile, carpet) and wall finishes to bring warmth and style to each room.
We complete cabinetry, countertops, plumbing fixtures, lighting and other final touches that make the space livable.
We finish the exterior details, pave the driveway and add any landscaping and exterior features.
Our team conducts thorough inspections and tests on all systems and structures to ensure everything meets our standards before closing.
Local building officials perform comprehensive checks to verify that everything is up to code before you move in.
Frequently Asked Questions
Our process begins with reserving your home by signing a purchase agreement and submitting an initial deposit to secure your selected home or lot. Once reserved, we connect you with trusted professionals who can assist with budget planning to ensure your investment aligns with your vision. Next, our new build clients meet with our interior designer to select finishes and personalize their home. Your dedicated Client Experience Manager will keep you updated on progress, answer questions, and assist with any needs. Before closing, we’ll conduct a thorough final walkthrough, ensuring every detail meets our standards and your expectations. Finally, we support you through move-in and offer post-closing follow-ups, so you feel confident and comfortable in your new home.
The build timeline depends on the home type and selections, but we provide a structured timeline with clear milestones, keeping our clients informed and engaged from start to finish.
In this meeting, we review project details, confirm selections, and set expectations for the building timeline. This ensures everyone is aligned and ready before construction begins.
We conduct thorough inspections at each major phase—from foundation to final finishes—to ensure every aspect meets our high standards before moving to the next stage. In addition to our internal quality checks, our homes are also required to pass inspections by the building and zoning department at key points during construction. This process ensures that each home not only meets our standards but also complies with all local building codes and regulations for safety and quality.
Our Client Experience Managers provide regular updates by email on the status of construction, keeping clients informed on progress, upcoming milestones, and any actions needed on their part.
The final walkthrough, which we call the Welcome Home Orientation, is an opportunity for our clients to inspect their completed home with our team, review systems, and address any last questions before closing.
Yes, we offer a one-year warranty and scheduled follow-ups. Our team is committed to supporting clients even after move-in, ensuring continued satisfaction.
Our process is built around a commitment to quality and client satisfaction. We use high-quality building materials and rely on our experienced construction managers to oversee every detail, ensuring that each home meets our exacting standards. We also treat our sub-contractor partners with respect and value their expertise, fostering a collaborative environment that enhances workmanship at every stage. With a client-centered approach led by dedicated Client Experience Managers, we provide transparent communication and consistent support, prioritizing your comfort and confidence throughout the entire journey.
Client feedback is essential to us. It helps us continually improve our processes and ensure our interactions and construction quality meet clients' needs and expectations.
We understand the challenges and emotions that come with building a home, which is why we provide clear timelines, regular updates, and milestone meetings to keep you informed at every stage. If we encounter challenges along the way, we’ll communicate openly, letting you know the details and providing a plan to address them. Our goal is to ensure you have a clear understanding of each phase, budget considerations, and any adjustments that arise, so you feel confident and supported throughout the entire process.
Our client-first approach, structured timeline, regular communication, and focus on detail create a smooth experience that fosters trust and enjoyment throughout each client’s journey with us.